Refund policy
Returns and Refund Policy
Last updated: August 2026
At The Street Scent, every fragrance is carefully inspected and securely packaged before dispatch. We want you to shop with confidence, and this policy explains when an order may be returned, exchanged or refunded.
Nothing in this policy limits any mandatory consumer rights that apply in the country where you live.
1. Change-of-Mind Returns
You may request a return within 14 days of receiving your order, provided that:
The product is unused, unopened and in its original condition.
The protective wrapping, hygiene seal or cellophane has not been removed or broken.
The product is returned in its original packaging with all accessories, gifts and promotional items included.
You provide proof of purchase from thestreetscent.com.
For hygiene, safety and quality-control reasons, we cannot accept a fragrance, discovery set, candle, cosmetic product or other sealed personal-use product once it has been opened, sprayed, tested, used or had its protective seal removed, except where the product is faulty.
To request a return, contact [info@thestreetscent.com](mailto:info@thestreetscent.com)before sending the product. Returns sent without prior authorization may not be accepted.
2. Damaged, Defective or Incorrect Products
Please inspect your order as soon as it arrives.
If your order is damaged in transit, defective or different from what you ordered, contact us within seven days of delivery at [info@thestreetscent.com](mailto:info@thestreetscent.com).
Please include:
Your full name and order number.
A description of the issue.
Clear photographs or video of the product, packaging and shipping label.
An unboxing video, where available.
Once the issue has been reviewed and approved, we may offer an appropriate replacement, exchange or refund.
Do not dispose of the product or its packaging until we have completed our assessment, as the item may need to be returned or inspected.
Minor variations in colour, packaging finish or presentation that do not affect the fragrance’s use or performance will not normally be considered defects.
3. Products That Cannot Be Returned
Unless the product is faulty or applicable law requires otherwise, we cannot accept returns for:
Opened, sprayed, tested or used perfumes.
Products with a broken or removed hygiene seal or protective wrapping.
Opened discovery or exploration kits.
Personalized, engraved or specially commissioned products.
Gift cards.
Complimentary gifts, samples or promotional items.
Products purchased from an authorized retailer, distributor or third-party website.
Products damaged through misuse, improper handling or incorrect storage.
Products returned without their original packaging.
Products returned after the applicable return period.
Purchases made through another retailer must be returned directly to the original place of purchase and will be subject to that retailer’s policy.
4. Fragrance Preference and Skin Reactions
Fragrance develops differently according to skin chemistry, climate and personal preference. Disliking a fragrance after opening it, or experiencing a scent differently from its description, does not make the product defective.
We recommend purchasing an Exploration Kit before committing to a full-size fragrance if you are unfamiliar with the scent.
Customers are responsible for reviewing the ingredient information and performing an appropriate skin test before use. If irritation occurs, discontinue use and seek medical advice where appropriate.
This section does not affect your rights if a product is genuinely defective or incorrectly described.
5. Return Shipping
For approved change-of-mind returns, the customer is responsible for the cost of returning the order unless applicable law requires otherwise.
We strongly recommend using a tracked and insured shipping service. The Street Scent is not responsible for returned items that are lost, damaged or delayed before reaching us.
Where a return is approved because the product was damaged, defective or incorrectly supplied, The Street Scent will provide return instructions and cover reasonable return-shipping costs.
Products must not be returned to our office or warehouse until return authorization and shipping instructions have been provided.
6. International Returns, Duties and Taxes
Customers returning an international order are responsible for correctly declaring the shipment as “returned goods.”
Original customs duties, import taxes, brokerage fees and similar government charges are generally non-refundable by The Street Scent. Customers may contact their local customs authority to determine whether those amounts can be reclaimed.
Any customs charges incurred because a return was incorrectly declared may be deducted from the refund, where legally permitted.
7. Refunds
Once an authorized return is received, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card provider may require additional time to post the funds to your account.
For change-of-mind returns, original express or upgraded delivery charges are not refundable. Where applicable law requires the refund of standard outbound delivery charges, those charges will be included.
If a returned product is opened, used, incomplete, damaged or otherwise ineligible, we may reject the return or make a legally permitted deduction reflecting the loss in value.
8. Exchanges
Exchanges are subject to product availability.
The quickest option may be to return the eligible product for a refund and place a new order. If the requested replacement is unavailable, we may offer a refund or store credit, subject to applicable law.
9. Order Cancellations and Address Changes
If you need to cancel an order or change its delivery details, contact us immediately at [info@thestreetscent.com](mailto:info@thestreetscent.com).
We will try to accommodate your request, but we cannot guarantee cancellation or modification once an order has been processed, packed or dispatched.
After dispatch, the order will be subject to the applicable return conditions in this policy.
10. Failed or Refused Delivery
If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package or failed to pay applicable import charges, we may:
Arrange reshipment after the customer pays the additional shipping costs; or
Issue a refund for the eligible product value after deducting shipping, return, customs and handling costs, where legally permitted.
11. Promotions, Bundles and Gifts
If an eligible product purchased as part of a bundle is returned, the refund will be recalculated based on the promotional terms and the value of the products retained.
Any complimentary gift supplied with a returned order must also be returned unused and unopened. If it is not returned, its stated or reasonable retail value may be deducted from the refund, where legally permitted.
Sale and promotional products remain covered by applicable rights relating to faulty, damaged, incorrect or misdescribed goods.
12. Contact Us
To request a return or discuss a problem with your order, contact:
The Street Scent
Email: [info@thestreetscent.com](mailto:info@thestreetscent.com)
Telephone: +971 52 563 9546
Address: Business Centre Sharjah, Publishing City Free Zone, Sharjah, United Arab Emirates
Please include your order number in all correspondence.