Shipping Policy
Last Updated: Feb 2024
At The Street Scent, we strive to deliver your favorite fragrances quickly and securely. This Shipping Policy outlines our shipping methods, costs, processing times, and other important details.
By placing an order on [Insert Website URL], you agree to the terms outlined below.
1. Processing & Shipping Times
1.1 Order Processing Time
- Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
- Orders placed after [Cut-off Time] will be processed the next business day.
- During peak seasons or promotional periods, processing may take an additional 1-2 days.
1.2 Shipping Time
Once your order is processed, shipping times vary based on your location and selected shipping method:
Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to suit your needs:
- Standard Shipping (Domestic): Estimated delivery within 3-7 business days.
- Expedited Shipping (Domestic): Estimated delivery within 2-4 business days.
- Express Shipping (Domestic): Estimated delivery within 1-2 business days.
- International Standard Shipping: Estimated delivery within 7-21 business days (shipping cost calculated at checkout).
- International Express Shipping: Estimated delivery within 3-7 business days (shipping cost calculated at checkout).
Note: Delivery times are estimates and may vary due to factors like carrier delays, customs processing, and unforeseen circumstances.
2. Shipping Rates & Free Shipping
- Shipping rates are calculated at checkout based on your location and selected method.
- We offer free standard shipping on orders over [Insert Amount] within [Insert Countries].
- Expedited and express shipping options are available at an additional cost.
3. International Shipping
🌍 Yes! We ship worldwide!
- International shipping rates and delivery times vary by destination.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- We are not responsible for customs delays or additional charges.
Restricted Countries: Due to shipping regulations, we currently do not ship to [List Restricted Countries, if applicable].
4. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your order using the provided link or by visiting [Carrier’s Website].
- If you haven’t received tracking details within 3 business days, please check your spam folder or contact us.
5. Lost, Stolen, or Damaged Packages
🚨 If you experience an issue with your shipment, we’re here to help!
- Lost Packages: If your tracking shows "Delivered" but you haven’t received your package, check with neighbors or your local carrier. If still missing, contact us within 7 days of the delivery date.
- Damaged Items: If your order arrives damaged, please email [Insert Email] within 48 hours with photos of the damage. We will assist with a replacement or refund.
- Stolen Packages: We are not responsible for stolen packages but will do our best to help you file a claim with the carrier.
6. Shipping Address & Order Changes
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address.
- If you need to change your shipping address after placing an order, contact us at [Insert Email] within 12 hours of purchase.
- Address changes cannot be made once an order is processed or shipped.
7. Returns Due to Undeliverable Address
- If a package is returned due to an incorrect address, missing details, or refusal to accept the package, we can:
✅ Reship the order (customer covers additional shipping fees).
✅ Issue a refund (minus shipping costs).
8. Holiday & Peak Season Shipping
🚀 Expect delays during peak seasons (Black Friday, Christmas, etc.).
To ensure timely delivery, we recommend placing holiday orders at least 2 weeks in advance.
9. Contact Us
For shipping inquiries, contact us at:
📧 Email: [Insert Email]
📍 Address: [Insert Business Address]
📞 Phone: [Insert Phone Number]
Thank you for shopping with The Street Scent! ✨
