Privacy Policy

Last Updated: Feb 2024

At The Street Scent, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website Thestreetscent.com and shop with us.

By accessing our website or purchasing our products, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

When you interact with our website, we may collect the following personal information:

  • Identity Data: Name, email address, phone number, and billing/shipping address.
  • Payment Information: Credit/debit card details, PayPal, or other payment methods (processed securely through third-party payment processors).
  • Order Details: Products purchased, order history, and transaction details.
  • Account Information: If you create an account, we collect login credentials and preferences.
  • Communications: Messages, inquiries, and feedback submitted via forms or customer support.

1.2 Non-Personal Information

We automatically collect certain technical data when you browse our site, including:

  • Device Information: IP address, browser type, and operating system.
  • Usage Data: Pages visited, time spent, and navigation patterns.
  • Cookies & Tracking Technologies: To enhance your shopping experience and improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing & Fulfillment: To process payments, deliver products, and manage returns.
  • Customer Support: To assist with inquiries, refunds, or complaints.
  • Marketing & Promotions: To send updates, exclusive offers, and newsletters (with your consent).
  • Personalized Experience: To tailor product recommendations and improve our website.
  • Security & Fraud Prevention: To detect fraudulent transactions and ensure site security.
  • Legal Compliance: To comply with laws, regulations, and Shopify policies.

3. How We Share Your Information

We do not sell or trade your personal information. However, we may share it with trusted third parties, including:

  • Shopify: Our eCommerce platform, which helps power our store.
  • Payment Processors: (e.g., Shopify Payments, PayPal, Stripe) to securely process payments.
  • Shipping Partners: (e.g., FedEx, DHL, UPS) for order delivery.
  • Marketing & Analytics Services: (e.g., Google Analytics, Facebook Ads) to improve our services.
  • Legal Authorities: If required by law, fraud investigations, or legal claims.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences and optimize our site’s performance.

4.1 Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality (e.g., checkout process).
  • Performance Cookies: Help us analyze site usage and improve performance.
  • Marketing Cookies: Used for targeted advertising and personalized promotions.

4.2 Managing Cookies

You can adjust your browser settings to disable cookies, but some features of our site may not function properly.

5. Data Security

We implement strict security measures to protect your personal data, including:
✅ SSL encryption for secure transactions
✅ Secure payment processing through Shopify
✅ Restricted access to sensitive information
✅ Regular security audits

Despite our best efforts, no system is 100% secure. If you suspect unauthorized access to your account, please contact us immediately.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access Your Data: Request a copy of your personal information.
  • Correct Your Data: Update inaccurate or incomplete details.
  • Delete Your Data: Request deletion of your personal information (subject to legal exceptions).
  • Opt-Out of Marketing: Unsubscribe from emails using the link in our emails or by contacting us.

To exercise your rights, please email us at [Insert Email].

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Instagram, Facebook). We are not responsible for their privacy practices. Please review their policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after updates signifies your acceptance of the revised policy.

10. Contact Us

For any questions regarding this Privacy Policy, you can contact us at:

📧 Email: info@thestreetscent.com
📍 Address: Business Centre Sharjah,
Publishing City Free Zone, Sharjah,
United Arab Emirates.
📞 Phone: +971525639546

Thank you for trusting The Street Scent with your personal information! 🌿✨